Effective Date: November 23, 2024

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1. Introduction

‍At Pace Labs, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, protect, and share your information when you use our website, services, or communicate with us. This Privacy Policy applies to all visitors of our website, clients using our services, and individuals communicating with us.

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2. Data We Collect

‍We may collect and process the following data about you:

• Contact Information: Name, email address, phone number, and company details.
• Project Details: Information about your requests, projects, and related communications.
• Automatically Collected Data: IP address, browser type, location data, and website usage details collected through cookies or similar technologies.
• Sensitive Information: Payment details or other sensitive data only as necessary for service delivery and processed securely.

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3. How We Use Your Data

‍We use your data to:

• Provide and manage our services.
• Communicate with you about your requests or account.
• Troubleshoot issues and improve our offerings.
• Comply with legal obligations and resolve disputes.
• Market new services or updates (with explicit consent).

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4. Data Protection

We employ industry-standard security measures, including encryption, secure servers, and restricted access protocols, to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute security.

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5. Sharing Your Data

We will not share your personal data with third parties unless:

• It is necessary to provide our services (e.g., hosting providers, analytics tools).
• We are required to do so by law or government authorities.
• It occurs as part of a business transfer, such as a merger or acquisition.

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6. Cookies

We use cookies and similar technologies to enhance your user experience, analyze website traffic, and improve the functionality of our services. Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and deliver a more personalized experience.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly and enable core features such as navigation and access to secure areas.
• Analytics Cookies: Help us understand how users interact with our website, allowing us to improve functionality and performance.
• Functional Cookies: Enable personalized features, such as saving your preferences or login information.
• Marketing Cookies: Track user activity across websites to deliver targeted advertisements.

Cookie Consent:

If you are located in a region requiring explicit consent for cookies (e.g., European Union under GDPR), you will be presented with a cookie banner when visiting our website for the first time. This banner will allow you to:

• Accept all cookies.
• Reject non-essential cookies.
• Customize your cookie preferences.

You can change your cookie preferences at any time through our Cookie Settings tool or your browser settings.

Managing Cookies: You can manage or disable cookies through your browser settings. Most browsers allow you to:

• Block cookies.
• Delete existing cookies.
• Notify you before cookies are set.

Please note that disabling cookies may impact your ability to use certain features of our website. For more details about how we use cookies, please contact us through our Contact Form. If you are located in a GDPR-regulated region, no non-essential cookies will be set without your explicit consent. You can manage your preferences through the cookie banner or settings tool. Essential cookies necessary for the proper functioning of our website will be set automatically. Non-essential cookies, such as analytics or marketing cookies, will only be set with your explicit consent.

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7. Your Rights

‍You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal or contractual obligations.
• Object to the processing of your data or withdraw consent where applicable.
• Request data portability in a structured, machine-readable format.
• To exercise these rights, please contact us through our Contact Form.

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8. Data Retention

Pace Labs retains client communications, including Slack messages, emails, task-related recordings (e.g., Loom videos), and other relevant documentation, indefinitely. This retention is necessary to:

• Protect our legal rights.
• Comply with applicable legal and regulatory requirements.
• Resolve disputes or enforce agreements.

While we aim to keep only necessary records, data retained indefinitely will be securely stored and accessed solely for legitimate business or legal purposes.

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9. International Data Transfers

If you are located outside the United States, your data may be transferred to and processed in the United States. All transfers comply with applicable data protection laws, and we take appropriate safeguards to protect your data during transit and storage.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or website notification.

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11. Contact

For any questions about this Privacy Policy or your personal data, please contact us through our Contact Form.